Users unable to log in

Incident Report for Acadeum

Resolved

This incident has been resolved.
Posted Apr 20, 2021 - 20:26 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 20, 2021 - 20:23 UTC

Update

The issue seems to be resolved. Users can now log in.
Posted Apr 20, 2021 - 20:23 UTC

Update

Updating status to a major outage to reflect that users cannot login.
Posted Apr 20, 2021 - 16:42 UTC

Update

We are continuing to investigate this issue.
Posted Apr 20, 2021 - 16:40 UTC

Investigating

Some users may be experiencing trouble when logging in to our student and admin sites. Our engineering team is currently investigating issues related to authentication. We will send an additional update in 1 hour.
Posted Apr 20, 2021 - 16:08 UTC
This incident affected: Admin Site and Student Site.